Shipping Information
We are proud of our prompt, efficient service. Shipments are sent via USPS Service. Please use your regular mailing address or you may have it shipped to another address in the ship to section. As soon as your order has shipped, we will notify you via e-mail.

Please note: in certain instances, items may be out-of-stock. In such instances, we will notify you of any shipping delays so that you can choose to maintain your order status or cancel it.

Damaged Shipments
Inspect the shipping container(s) upon delivery. If damage is evident open your order immediately and check the contents against the enclosed invoice. Any claim for damaged or missing merchandise must be filed within 5 days. Save the packaging in which the shipment arrived. Notify us at customerservice@autumnavenue.com and we'll help you arrange return of the damaged merchandise.

Returns
If you are not satisfied with the product from AutumnAvenue.com, simply notify our Customer Service department via email at customerservice@autumnavenue.com within 30 days of the unsatisfactory product's invoice date to arrange for a return; you will need a return address and/or a Return Authorization Number depending on your customer status with AutumnAvenue.com. Shipping and handling charges are non-refundable. The customer is responsible for shipping costs on returned merchandise. The item must be in perfect condition with the original tags attached. Altered items cannot be returned. Products that have any damages and are not in resalable condition will not be accepted. Any item that has been personalized may not be returned. In any event, our goal is to ensure your satisfaction with our products and service.

Include your name, address, invoice/order number and we'll issue a prompt replacement or refund of the full purchase price.

• Repackage the item using the original shipping materials. If the original shipping materials have been damaged, use strong and appropriate shipping materials to return the product to us.
• Enclose the original packing receipt. Make sure you complete and enclose all necessary return information
• Insure and ship your package to the address we will send you via return e-mail.

Contact us for shipping information at customerservice@autumnavenue.com

Refused Shipments
If you need to refuse a shipment, please notify our Customer Service Department by e-mail at customerservice@autumnavenue.com. Please include your name, address, and telephone. We'll note your account and prepare a refund once the product has been received by us. Please note that ALL refused shipments will be assessed a 15% shipping and restocking fee. We will notify you by e-mail when the shipment has been received by us and your refund has been issued.